Refund Policy
Our commitment to transparency and fairness for every client.
WE DO NOT GIVE REFUNDS ON ANY SERVICE.
Products
At LIVIA Med Spa, all product sales are final. However, if you experience a skin reaction to one of our products, it may be returned within 7 days for in-store product credit only.
Services
At LIVIA Med Spa, we strive to ensure every client has the best possible treatment experience. Before services are performed, we review treatment objectives, expected outcomes, benefits, and risks to help you make informed decisions.
No Refunds on Services
Once services are purchased, they are non-refundable.
Unused Service Values
Any unused service value (the credit equivalent of the remaining amount in a treatment package) may be applied toward any other service at LIVIA Med Spa.
Injectables
All injectable treatment sales — including but not limited to Botox, Jeuveau, and dermal fillers — are final.
Once a treatment is completed, refunds or credits cannot be issued.
Our Commitment
This policy is designed to ensure transparency and fairness while upholding the highest standard of care for all our clients.
If you have any questions about our refund policy or your treatment, our team is always here to help.
